e77e Terms & Conditions

01 Definitions

In these Terms & Conditions, the following terms have the meanings set out below unless the context requires otherwise:

• "Platform" means e77e.io and all associated sub-domains, mobile applications, and services operated under the e77e brand.
• "Player" or "you" means any individual who has registered an account on the e77e platform or who accesses any part of e77e.io.
• "Account" means the registered user account created by a Player on the e77e platform, which contains the Player's personal details, balance, transaction history, and game activity.
• "Balance" means the real-money funds held within a Player's e77e Account, expressed in Bangladeshi Taka (BDT).
• "Bonus Funds" means any promotional credits, free bet credits, or free spin awards credited to a Player's Account as part of a bonus or promotional offer, which are subject to separate bonus terms and wagering requirements.
• "Wagering Requirement" means the number of times a Player must wager a bonus amount before any winnings derived from that bonus become eligible for withdrawal.
• "KYC" means Know Your Customer — the identity and age verification process required of all Players before withdrawal requests are processed.
• "Prohibited Jurisdiction" means any country or territory in which online gambling is explicitly prohibited by applicable law, and from which access to or use of the e77e platform is not permitted.
• "Force Majeure" means any event beyond e77e's reasonable control, including but not limited to natural disasters, acts of government, internet outages, cyberattacks, or failures of third-party service providers.

02 Acceptance of Terms

By accessing e77e.io, registering an Account, making a deposit, placing a bet, or participating in any game or promotional activity on the e77e platform, you confirm that:

• You have read these Terms & Conditions in full and agree to be legally bound by them.
• You have read and understood the e77e Privacy Policy and consent to the collection, processing, and use of your personal data as described therein.
• You have read and understood the e77e Responsible Gaming policy and acknowledge the risks associated with online gambling.
• You meet all eligibility requirements set out in Section 3 of these Terms & Conditions.
• All information you provide to e77e during registration and at any subsequent point is accurate, complete, and up to date.

e77e reserves the right to update or amend these Terms & Conditions at any time. Continued use of the platform following the publication of any amendment constitutes acceptance of the revised terms. Players are responsible for reviewing these Terms & Conditions periodically.

03 Eligibility & Age Requirement

To be eligible to hold an e77e Account and participate in any real-money game or betting market, you must satisfy all of the following conditions:

• You are at least 21 years of age.
• You are a natural person (not a corporation, trust, partnership, or other legal entity).
• You are acting on your own behalf and not as an agent for any third party.
• You are not a resident of, or currently located in, a Prohibited Jurisdiction.
• You are not a current employee, contractor, director, or officer of e77e or any of its affiliated companies, nor an immediate family member of such a person.
• You have not previously been self-excluded from the e77e platform or had an Account suspended or permanently closed by e77e for violations of these Terms & Conditions.
• You are legally permitted to participate in online gambling activities under the laws applicable to you in your place of residence.

e77e reserves the right to request age and identity verification documents from any Player at any time and to suspend or close any Account where eligibility cannot be confirmed.

04 Account Registration

Each Player is permitted to hold a maximum of one (1) registered Account on the e77e platform. The creation of multiple Accounts by the same individual — whether under the same or different personal details, payment methods, devices, or IP addresses — is strictly prohibited and constitutes grounds for immediate Account suspension and forfeiture of funds.

During registration, you are required to provide accurate and complete information, including your full legal name, date of birth, valid email address, and a valid mobile number registered in your name in Bangladesh. You must keep this information current at all times. Any change to your registered details must be reported to e77e Customer Support promptly.

You are solely responsible for maintaining the confidentiality of your Account login credentials. e77e strongly recommends that all Players enable two-factor authentication (2FA) on their Accounts. You must not share your Account credentials with any third party. e77e is not liable for any losses arising from unauthorised access to your Account resulting from your failure to maintain credential security.

05 KYC Identity Verification

e77e is required to verify the identity and age of all Players as part of its obligations under its international operating licence and its commitment to responsible gaming and anti-money laundering (AML) compliance. All Players must complete KYC verification before any withdrawal request is processed.

KYC verification requires the submission of the following documents:

• Proof of Identity: A valid Bangladesh National Identity Card (NID), valid passport, or valid driving licence issued by a recognised authority.
• Proof of Age: Any of the above identity documents confirming that the Player is aged 21 or above.
• Proof of Payment Method: Evidence that the mobile wallet or bank account used for deposits is registered in the Player's name (e.g., bKash account statement or Nagad account confirmation).

e77e may request additional documentation at any stage if required for compliance purposes. All documents submitted are processed in accordance with the e77e Privacy Policy and are handled with strict confidentiality. Failure to provide satisfactory KYC documentation within a reasonable time frame will result in withdrawal requests being placed on hold until verification is completed.

06 Deposits

e77e accepts deposits in Bangladeshi Taka (BDT) via the following payment methods: bKash, Nagad, Rocket, and Upay. All deposits are credited to the Player's Account balance in BDT. e77e does not currently accept deposits via international credit or debit cards, bank wire transfers, or cryptocurrency.

Minimum and maximum deposit amounts are as follows:

• bKash: Minimum deposit ৳200 per transaction. Maximum deposit subject to bKash transaction limits.
• Nagad: Minimum deposit ৳200 per transaction. Maximum deposit subject to Nagad transaction limits.
• Rocket: Minimum deposit ৳300 per transaction. Maximum deposit subject to Rocket transaction limits.
• Upay: Minimum deposit ৳300 per transaction. Maximum deposit subject to Upay transaction limits.

Deposits are typically credited to a Player's Account balance within two (2) minutes of a successful payment confirmation. In exceptional cases involving payment gateway delays, crediting may take up to thirty (30) minutes. If a deposit is not credited within one (1) hour, the Player should contact e77e Customer Support with the transaction reference number. e77e does not charge fees on deposits; however, the Player's payment provider may apply its own transaction charges.

All deposits must be made from a payment method registered in the Player's own name. Deposits made from payment accounts belonging to third parties will be reversed and may result in Account suspension. e77e reserves the right to request proof of payment method ownership at any time.

07 Withdrawals

Withdrawals of real-money Account Balance are available to Players who have completed KYC verification. Withdrawals are processed exclusively to the same payment method used for the most recent deposit, in accordance with e77e's anti-money laundering policy. Withdrawal to a different account or payment method is not permitted without prior written approval from the e77e Compliance team.

• Minimum withdrawal amount: ৳500 per request.
• Maximum withdrawal amount per transaction: ৳50,000 (subject to review for amounts above ৳20,000).
• Standard withdrawal processing time: within twenty-four (24) hours of request approval, subject to KYC completion.
• Withdrawals are processed on Bangladesh Standard Time (UTC+6) business days.

Bonus Funds and winnings generated exclusively from Bonus Funds are not withdrawable until the applicable Wagering Requirements have been met in full. Any attempt to withdraw funds while an active Wagering Requirement remains unsatisfied will result in the forfeiture of outstanding Bonus Funds.

08 Bonuses & Promotions

e77e offers a range of bonuses and promotional offers to eligible Players. All bonuses are subject to the specific terms and conditions published alongside each offer, in addition to the general bonus provisions set out in this section. In the event of a conflict between a specific bonus term and this general section, the specific bonus term shall prevail.

General bonus conditions applicable to all e77e promotions include:

• Bonuses are available to Players who have registered a verified e77e Account and meet any eligibility criteria specified in the offer.
• Each Player may claim each promotional offer a maximum of once unless the offer terms explicitly state otherwise.
• Wagering Requirements must be satisfied within the time limit specified in the offer. Failure to meet Wagering Requirements within the specified period will result in automatic forfeiture of Bonus Funds and any associated winnings.
• e77e reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice.
• Bonuses may not be transferred between Accounts or exchanged for cash except where Wagering Requirements have been fully satisfied.
• Any Player found to be abusing the bonus system — including but not limited to creating multiple Accounts to claim bonuses, using automated betting patterns to meet Wagering Requirements with minimal risk, or misrepresenting eligibility — will have their Account suspended and all associated Bonus Funds and winnings forfeited.

09 Game Rules & Fairness

All games available on the e77e platform are supplied by internationally licensed third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game operates according to its own published rules, which are accessible from within the game interface. Players are responsible for familiarising themselves with the rules of any game before participating.

All Random Number Generator (RNG)-based games on e77e are independently certified for fairness and randomness by recognised testing laboratories. Published Return-to-Player (RTP) percentages are theoretical long-term averages and do not guarantee individual session outcomes. e77e does not manipulate game outcomes and has no ability to do so, as game logic resides on the servers of the third-party game providers.

In the event of a technical malfunction during a game session — including but not limited to game freezes, disconnections, or display errors — e77e's liability is limited to refunding the amount wagered in the affected round. Game outcomes displayed following a technical error are void if the Platform determines that the display was the result of the malfunction rather than a valid game result. e77e's decision in such matters is final, subject to the dispute resolution process described below.

Disputes regarding game outcomes must be submitted in writing to e77e Customer Support at [email protected] within forty-eight (48) hours of the disputed event, with the relevant game round ID included. e77e will investigate all disputes in good faith and provide a written response within ten (10) business days.

10 Prohibited Conduct

The following actions are strictly prohibited on the e77e platform and constitute grounds for immediate Account suspension, forfeiture of funds, and referral to relevant authorities where applicable:

• Registering more than one Account on the e77e platform, whether under the same or different personal details.
• Providing false, misleading, or fraudulent information during registration, KYC verification, or at any other stage of your interaction with e77e.
• Using another person's Account or payment method without their express authorisation.
• Exploiting software bugs, glitches, or vulnerabilities in the e77e platform or in any game to gain an unfair advantage.
• Using any automated betting system, bot, script, or artificial intelligence tool to place bets or interact with the platform without prior written approval from e77e.
• Engaging in any form of money laundering, including using the e77e platform to process funds derived from illegal activity.
• Engaging in collusion, match-fixing, arbitrage betting schemes, or any other form of coordinated unfair play.
• Attempting to reverse-engineer, decompile, scrape, or copy any part of the e77e platform or its game content.
• Harassing, threatening, or abusing e77e staff, Customer Support agents, or other Players.

11 Account Suspension & Closure

e77e reserves the right to suspend, restrict, or permanently close any Player Account at its sole discretion, including in the following circumstances:

• Violation of any provision of these Terms & Conditions.
• Failure to complete KYC verification within a reasonable period after being requested to do so.
• Reasonable suspicion of fraudulent, collusive, or money-laundering activity.
• A Player's own request for self-exclusion under the Responsible Gaming policy.
• Discovery that a Player is under the minimum age of 21 years.
• A legal or regulatory obligation requiring e77e to do so.

Where an Account is closed due to a Player's own request or due to a non-fraud-related breach, any real-money Balance remaining in the Account (excluding Bonus Funds subject to unsatisfied Wagering Requirements) will be returned to the Player via their registered payment method after completion of any pending compliance review. Where an Account is closed due to fraud, money laundering, or material breach of these Terms & Conditions, e77e reserves the right to forfeit the entire Account Balance.

12 Responsible Gaming

e77e is committed to promoting responsible gambling and providing Players with the tools they need to manage their gaming activity safely. The following responsible gaming tools are available to all registered Players from within the Account Settings panel:

• Deposit Limits: Set daily, weekly, or monthly limits on the total amount you may deposit into your Account.
• Loss Limits: Set daily, weekly, or monthly limits on the total amount you may lose during the specified period.
• Session Time Limits: Set a maximum duration for each gaming session, after which you will be automatically logged out.
• Cooling-Off Period: Temporarily suspend your Account for a defined period (minimum 24 hours, maximum 6 weeks) during which you will be unable to log in or make deposits.
• Permanent Self-Exclusion: Permanently close your Account with no option to reopen. This measure is irreversible and takes effect immediately upon request.

If you believe that gambling is negatively affecting your financial wellbeing, relationships, or mental health, please contact e77e Customer Support at [email protected] or via live chat. Our responsible gaming team is available 24/7 and can help you activate any of the above tools immediately. The e77e platform is strictly for adults aged 21 and above. Play responsibly.

13 Limitation of Liability

To the maximum extent permitted by applicable law, e77e shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the e77e platform, including but not limited to:

• Loss of funds due to a Player's own error, including incorrect payment details or unintended wagers.
• Technical interruptions, downtime, or data loss affecting the platform or any game.
• Actions taken by third-party payment providers, game suppliers, or data service providers.
• Events of Force Majeure as defined in Section 1.
• Unauthorised access to a Player's Account resulting from a breach of the Player's own account security obligations.

e77e's total aggregate liability to any Player in respect of any claim arising out of these Terms & Conditions shall not exceed the total amount deposited by that Player in the thirty (30) days immediately preceding the claim. Nothing in these Terms & Conditions limits e77e's liability for fraud or wilful misconduct on the part of e77e itself.

14 Intellectual Property

All content on the e77e platform — including but not limited to the e77e brand name, logo, website design, page layouts, graphics, text, software, game interfaces, and promotional materials — is the proprietary intellectual property of e77e or its licensed content providers and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the e77e platform for personal, non-commercial gaming purposes only. This licence does not permit you to copy, reproduce, republish, upload, post, transmit, or distribute any content from the platform without express written permission from e77e. Any unauthorised use of e77e intellectual property may result in Account suspension and legal action.

15 Amendments to Terms

e77e reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, e77e will notify Players by posting a notice on the e77e platform and, where practicable, by sending a notification to the registered email address associated with the Player's Account.

The revised Terms & Conditions will take effect on the date specified in the notice, which shall be no less than seven (7) days after the notice is published, except where immediate amendment is required for compliance with a legal or regulatory obligation. Continued use of the platform after the effective date of any amendment constitutes acceptance of the revised terms. If you do not accept the amended terms, you must cease using the platform and contact Customer Support to close your Account.

16 Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which e77e holds its operating licence. Players agree that any dispute arising from these Terms & Conditions shall first be submitted to e77e Customer Support for informal resolution. Where informal resolution is not achieved within thirty (30) days, disputes may be referred to binding arbitration in accordance with the rules of a recognised international arbitration body.

Nothing in this clause prevents e77e from seeking urgent injunctive relief from a court of competent jurisdiction where necessary to protect its rights or the integrity of the platform.

17 Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the e77e Customer Support team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the e77e platform after login
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)
• Languages: English and Bengali

For responsible gaming enquiries, including requests to set deposit limits, activate cooling-off periods, or initiate self-exclusion, please contact Customer Support directly and state clearly that your enquiry relates to responsible gaming. Such requests are handled with priority.